The Real Estate Transaction in 137 Steps - What Your Realtor Does for You
April 18, 2009
Based on a list prepared by Belton Jennings, Orlando Regional REALTORS® Association
Why Was This List Prepared?
Surveys show that many homeowners and homebuyers are not aware of the true value a REALTOR® provides during the course of a real estate transaction.
This list is just a baseline since the services may vary within each brokerage and each market. Many REALTORS® routinely provide a wide variety of additional services that are as varied as the nature of each transaction.
By the same token, some transactions may not require some of these steps to be equally successful. However, most would agree that given the unexpected complications that can arise, it's far better to know about a step and make an intelligent, informed decision to skip it, than to not know the possibility even existed.
The Critical Role of the REALTOR® - 137 Steps
| Pre-Listing Activities |
1 | Make appointment with seller for listing presentation |
2 | Call or email to confirm presentation appointment |
3 | Review pre-appointment questions |
4 | Research all comparable currently listed properties |
5 | Research sales activity for past 3-6 months from MLS |
6 | Research "Average Days on Market" for this property of this type, price range and location |
7 | Prepare "Similar Market Analysis" (SMA) to establish fair market value |
8 | Research property's ownership |
9 | Research property's public record information for lot size |
10 | Research and verify legal description |
11 | Verify legal names of owner(s) |
12 | Prepare listing presentation package |
13 | Take photo of property - assess "Curb Appeal" of subject property |
14 | Compile and assemble formal file on property |
15 | Confirm current public schools and explain impact of schools on market value |
16 | Review listing checklist to ensure all forms have been completed |
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| Listing Appointment Presentation |
17 | Give seller an overview of current market conditions and projections |
18 | Review agent's and company's credentials and accomplishments in the market |
19 | Present company's profile and position or "niche" in the marketplace |
20 | Present SMA results to seller, including availables and solds |
21 | Discuss goals with seller - time frame and seller motivation |
22 | Explain market power and benefits of Multiple Listing Service |
23 | Explain market power of web |
24 | Explain the work the brokerage and agent do "behind the scenes" and agent's availability on weekends |
25 | Explain agent's role in taking calls to screen for qualified buyers and protect seller from curiosity seekers |
26 | Explain the market power of our affiliations |
27 | Review and explain clauses in TAR Listing Agreement & Addendum |
28 | Obtain seller's signature |
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| Once Property is Under Listing Agreement |
29 | Measure interior room sizes |
30 | Confirm lot size via owner's copy of certified survey, if available, have T-47 signed by seller |
31 | Review Sellers Disclosure with seller |
32 | Obtain house plans, if applicable and available |
33 | Review house plans and make copy |
34 | Prepare showing instructions for buyers' agents and agree on showing time window with seller |
35 | Obtain current mortgage loan(s) information: companies and & loan account numbers |
36 | Review current appraisal if available |
37 | Identify Home Owner Association manager if applicable |
38 | Verify Home Owner Association Fees with manager - mandatory or optional and current annual fee |
39 | Order copy of Homeowner Association bylaws, if applicable |
40 | Research electricity availability and supplier's name and phone number (on Seller's Disclosure) |
41 | Verify security system, current term of service and whether owned or leased |
42 | Verify if seller has transferable Termite Bond |
43 | Ascertain need for lead-based paint disclosure |
44 | Prepare detailed list of property amenities |
45 | Prepare detailed list of property's "Inclusions & Conveyances with Sale" |
46 | Compile list of completed repairs and maintenance items with receipts if possible |
47 | Explain benefits of Home Owner Warranty to seller |
48 | Assist sellers with completion and submission of Home Owner Warranty Application |
49 | When received, place Home Owner Warranty in property file for conveyance at time of sale |
50 | Have extra key made for lockbox |
51 | Verify if property has rental units involved. And if so: |
52 | * Make copies of all leases for retention in listing file |
53 | * Verify all rents & deposits |
54 | * Inform tenants of listing and discuss how showings will be handled |
55 | Arrange for installation of yard sign, if allowed |
56 | Assist seller with completion of Seller's Disclosure form |
57 | "New Listing Checklist" completed |
58 | Review results of Curb Appeal Assessment with seller and provide suggestions to improve salability |
59 | Review results of Interior Décor Assessment and suggest changes, if needed |
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| Enter Property in Multiple Listing Service Database |
60 | Prepare MLS Profile Sheet |
61 | Add property to company's Active Listings list |
62 | Provide seller with signed copies of Listing Agreement & MLS Profile Sheet Data Form within 48 hours |
63 | Take additional photos for upload into MLS and use in flyers. |
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| Marketing The Listing |
64 | Submit property information to Advertising |
65 | Coordinate showings with owners, tenants, and other Realtors®. Return all calls - weekends included |
66 | Install electronic lock box if authorized by owner. Program with agreed-upon showing time windows |
67 | Prepare mailing and contact list |
68 | Generate mail-merge letters to contact list |
69 | Prepare e-flyers |
70 | Review comparable MLS listings regularly to ensure property remains competitive in price, terms, conditions and availability |
71 | Prepare property marketing brochure for seller's review |
72 | Place marketing brochures in all company agent mail boxes |
73 | Send "Just Listed" mailers |
74 | Advise Relocation Department of listing |
75 | Submit ads to company's participating Internet real estate sites |
76 | Price changes conveyed promptly to all Internet groups |
77 | Reprint/supply brochures promptly as needed |
78 | Feedback e-mails/faxes sent to buyers' agents after showings |
79 | Review weekly Market Study |
80 | Discuss feedback from showing agents with seller to determine if changes will accelerate the sale |
81 | Place regular weekly update calls to seller to discuss marketing & pricing |
82 | Promptly enter price changes in MLS listing database |
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| The Offer and Contract |
83 | Receive and review all Earnest Money contracts submitted by buyers or buyers' agents |
84 | Evaluate offer(s) and prepare a "net sheet" on each for the owner for comparison purposes |
85 | Counsel seller on offers. Explain merits and weakness of each component of each offer |
86 | Contact buyers' agents to review buyer's qualifications and discuss offer |
87 | Deliver Seller's Disclosure to buyer's agent or buyer |
88 | Confirm buyer is pre-qualified by calling Loan Officer |
89 | Obtain pre-qualification letter on buyer from Loan Officer |
90 | Negotiate all offers on seller's behalf, setting time limit for loan approval and closing date |
91 | Prepare and convey any counteroffers, acceptance or amendments to buyer's agent |
92 | Fax or email copies of contract and all addendums to closing attorney or title company |
93 | When Offer to Purchase Contract is accepted and signed by seller, deliver to buyer's agent |
94 | Forward buyer's earnest money to title company |
95 | Deliver copies of fully signed Offer to Purchase contract to seller |
96 | Fax/deliver copies of Offer to Purchase contract to selling agent |
97 | Fax or email copies of Offer to Purchase contract to lender |
98 | Provide copies of signed Offer to Purchase contract for office file Complete Sales Worksheet |
99 | Advise seller in handling additional offers to purchase submitted between contract and closing |
100 | Change status in MLS to "Sale Pending" |
101 | Update Data Processing of Pending status |
102 | Verify all inspections have been ordered (termite, structural, mechanical, plumbing, electrical) |
103 | Verify mold inspection ordered, if required |
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| Tracking the Loan Process |
104 | Confirm verifications of deposit & buyer's employment have been returned |
105 | Follow loan processing through to the underwriter |
106 | Contact lender weekly to ensure processing is on track |
107 | Request in writing final approval of buyer's loan application and forward to seller |
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| Home Inspection |
108 | Coordinate buyer's professional home inspection with seller |
109 | Review home inspector's report with seller upon receipt |
110 | Ensure seller's compliance with Home Inspection Clause requirements |
111 | Recommend or assist seller with identifying and negotiating with trustworthy contractors to perform any required repairs |
112 | Negotiate payment of all required repairs |
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| The Appraisal |
113 | Schedule appraisal when requested by lender |
114 | Provide comparable sales used in market pricing to appraiser |
115 | Follow-up on appraisal |
116 | Assist seller in questioning appraisal report if it seems too low |
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| Closing Preparations and Duties |
117 | Contract and all amendments have been completed |
118 | Coordinate closing process with buyer's agent and lender |
119 | Update closing forms & files |
120 | Ensure all parties have all forms and information needed to close the sale |
121 | Confirm closing date and time and notify all parties |
122 | Assist in solving any title problems (boundary disputes, easements, etc) or in obtaining Death Certificates |
123 | Work with buyer's agent in scheduling and conducting buyer's final walk-thru prior to closing |
124 | Research all tax, HOA, utility and other applicable prorations |
125 | Request final closing figures from closing agent (attorney or title company) |
126 | Receive & carefully review closing figures to ensure accuracy of preparation |
127 | Forward verified closing figures to buyer's agent |
128 | Request copy of closing documents from closing agent |
129 | Confirm buyer and buyer's agent have received title insurance commitment |
130 | Provide "Home Owners Warranty" for availability at closing |
131 | Reviews all closing documents carefully for errors |
132 | Request title company to forward closing documents to absentee seller as requested |
133 | Review documents with closing agent |
134 | Coordinate this closing with seller's next purchase and resolve any timing problems |
135 | Have a "no surprises" closing so that seller receives a net proceeds check at closing |
136 | Refer sellers to one of the best agents at their destination through John Daugherty, Realtors Relocation Department |
137 | Enter closing information to Data Processing |






